How to reach us
Email [email protected]. To help us resolve your issue quickly, please include:
- Your account email
- The map ID (visible in the map URL)
- A clear description of what happened and what you expected
Screenshots or a short screen recording help a lot.
Response time
We respond within 3 business days (Monday–Friday, excluding US federal holidays). Most questions are answered sooner.
What we help with
- Billing — invoices, subscription changes, credit questions
- Accounts — sign-in problems, map ownership transfers, account deletion
- Technical issues — broken maps, upload errors, GPS accuracy, offline behavior
- How-to questions — aligning corners, adding POIs, sharing your map
Before you write
A quick checklist that solves most questions:
- Stuck on sign-in? Try a private browser window to rule out stale cookies.
- Map looks off? Open the map in the editor and re-align the corner handles — small shifts often fix accuracy issues.
- GPS dot not showing? Make sure your browser has location permission, and that you're physically within the area your map covers.
- Offline loading issues? Visit the shared link once while online so the device can cache it — afterwards it works offline.
Service status
We don't have a public status page yet. If the site appears to be down, try again in a few minutes — if it's still broken, email us and we'll investigate.